Credentialing Success: Cigna & CommunityCare
Approvals for an Oklahoma ABA Practice

An Oklahoma ABA practice faced payer denials and limited network access.
Atlantis RCM secured Cigna and CommunityCare approvals for all four providers.

Credentialing and Enrollment Success for an Applied Behavior Analyst Practice

Location Oklahoma
Practice Type Applied Behavior Analyst Practice
Challenge Limited payer access, enrollment denials, and poor communication from a previous billing company
Solution Proactive credentialing and payer enrollment support from Atlantis RCM
Results Successful approvals with Cigna and CommunityCare, improved payer participation, and increased client satisfaction

Challenge

An Applied Behavior Analyst (ABA) practice in Oklahoma, led by provider, approached Atlantis RCM after facing repeated setbacks with their previous credentialing service.

The practice, consisting of four providers, wanted to enroll with UnitedHealthcare (UHC) and CommunityCare. However, after submission, UHC responded that they weren’t accepting new providers and suggested reapplying after six months. The delay left Matthew P. and his team uncertain about their next steps and frustrated by the lack of guidance from their former company.

“We just wanted clear answers and quick solutions but all we got were delays and no direction,”
shared the practice owner.

Solution

The Atlantis RCM medical credentialing team quickly stepped in to assess the situation and present a strategic alternative.

Here’s how we resolved it:

  • Reviewed payer options to identify networks actively accepting new ABA providers.
  • Advised Matthew P. to pivot toward Cigna, which aligned with his specialty and region.
  • Prepared and submitted credentialing applications for all four providers to Cigna and CommunityCare.
  • Maintained constant communication with payers and provided timely status updates to Matthew P. and his team.
  • Ensured complete and compliant enrollment documentation to prevent rejections.

Our proactive coordination led to quick approvals both Cigna and CommunityCare accepted the practice into their networks.

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“Atlantis RCM’s responsiveness was exactly what we needed. We felt supported at every step,”
said the practice owner.

Results

Within a short period, the ABA practice achieved full credentialing success:

Matthew Parker expressed complete satisfaction, highlighting Atlantis RCM’s transparency, timely updates, and expert handling of every step in the process.

“We’ll be continuing with billing and future enrollments with Atlantis RCM they delivered exactly what we hoped for,”
said the practice owner.

A Partnership That Builds Long-Term Confidence

Today, ABA practice is successfully operating with two major payer networks and expanding steadily. They rely on Atlantis RCM not just for credentialing, but as a long-term partner for growth and revenue stability.

Our continued goal is to help healthcare providers gain faster payer access, improve revenue flow, and eliminate administrative stress — all through accurate and compliant credentialing management.

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