Atlantis RCM is committed to protecting the privacy of users who interact with our website, www.atlantisrcm.com. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website. It also explains how we process this information to enhance user experience, ensure compliance with applicable regulations, and provide transparency regarding your data rights. Additionally, this policy details the choices available to you regarding the use, access, and updates of your personal information over time.
As a provider of revenue cycle management services, we handle data on behalf of healthcare providers in compliance with applicable laws, contractual agreements, and industry standards, including the Health Insurance Portability and Accountability Act (HIPAA). We operate strictly within the scope of our agreements with healthcare providers, who may have their own privacy policies and data handling practices. Since we do not control how healthcare providers collect, use, or disclose personal and protected health information (PHI), we encourage you to review their respective privacy policies to understand how your information is managed.
We collect various types of personal data to facilitate our services and enhance user experience. The information we gather depends on your interactions with Atlantis RCM. When you engage with our website, fill out forms, or contact our support team, we may collect identifying details such as your full name, phone number, email address, and mailing address. This information enables us to provide personalized assistance and respond to inquiries efficiently.
Additionally, we may collect healthcare-related data necessary to support medical billing, credentialing, or patient support services. This may include information about healthcare providers, insurance details, claims data, and other administrative records essential to delivering our services effectively. Furthermore, when you visit our website, the website automatically collects technical data such as your IP address, device type, browser version, and browsing behavior. This data helps us understand how users interact with our site and enables us to improve our online platform for a better user experience.
We obtain personal data through several channels, ensuring transparency in every step of the process. One of the primary ways we collect information is through direct interactions. When you voluntarily provide details by filling out contact forms or reaching out for customer support, we securely store the provided data for communication and service-related purposes. Additionally, if you engage in any contractual agreements with us, we may collect necessary information to fulfill our obligations.
Another method of data collection is through automated technologies and website interactions. Our website uses cookies, tracking technologies, and analytics tools to monitor visitor behavior. These technologies allow us to track page visits, user preferences, and browsing history to optimize our website’s functionality. You have the option to control or disable cookies through your browser settings if you prefer not to share certain data.
We may also collect information from third-party sources, including business partners, healthcare organizations, and service providers. In such cases, we ensure that data is obtained lawfully and used strictly for the purposes stated in this Privacy Policy. Any data shared with us through authorized third parties is protected under the same security measures as data collected directly from users.
At Atlantis RCM, we collect and process your personal information to enhance your experience and provide efficient and reliable services. The data we gather is used to facilitate communication, improve our offerings, and ensure compliance with regulatory requirements. Specifically, we use your information for:
Atlantis RCM does not share personal information with affiliates for marketing purposes unless explicit user consent is obtained.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. If you wish to request deletion of your personal data, you may contact us.
By opting into SMS communications with us, you acknowledge and agree to the terms outlined in this section. Promotional and marketing communications will only be sent if you provide explicit consent separately. If you have any concerns regarding SMS messages, you can reach out to our support team to manage your preferences or seek additional clarification.
Frequency may varies.
We prioritize transparency and user consent when it comes to communication. When you opt-in to receive SMS notifications from us, you explicitly agree to receive messages regarding our services, including but not limited to appointment reminders, billing updates, and other relevant communications. If you opt into our SMS communication services, you provide explicit consent to receive messages regarding service updates, reminders, and essential notifications. Every SMS message includes clear instructions on how to opt out at any time by replying “STOP.” We do not share, sell, or distribute SMS consent data to third parties for marketing purposes. Similarly, if you require assistance, replying “HELP” will provide you with additional support options, including alternative ways to contact our team. Standard messaging and data rates may apply, depending on your mobile carrier.
We respect your right to control the communications you receive from us. If you wish to stop receiving SMS from Atlantis RCM, you can opt-out at any time by replying "STOP" to any of our messages. Upon opting out, you will receive a confirmation message stating that you will no longer receive SMS notifications from us. Similarly, if you need assistance, you can reply "HELP" to any message for support. Additionally, you can manage your communication preferences through our website or by contacting https://www.atlantisrcm.com/ directly. Once you opt-out, we will no longer send SMS notifications unless you choose to opt back in at a later time. We ensure that all opt-out requests are honored promptly and in compliance with legal and regulatory standards.
At Atlantis RCM, we utilize RingCentral exclusively for professional communication with:
We use RingCentral strictly for operational and service-related discussions. Our communication includes essential updates, service notifications, and work-related coordination.
Examples:
Atlantis RCM does not use RingCentral for marketing, promotional, or unsolicited communications. It is solely a platform for secure and professional interactions to ensure efficient service delivery.
We are committed to protecting your personal data and implementing robust security measures to prevent unauthorized access, disclosure, or misuse. Our security protocols include encryption, secure data storage, and access controls to safeguard your information. We comply with HIPAA and other relevant data protection laws to ensure the confidentiality of your personal and healthcare-related information.
Additionally, we regularly update our security systems and conduct internal audits to enhance data security. While we take all reasonable precautions, it is important for users to protect their personal credentials and avoid sharing sensitive information with unauthorized parties.
We may engage third-party service providers to assist in delivering our services, including payment processing, analytics, and communication platforms. These third parties are required to comply with strict data protection guidelines and are prohibited from using your personal information for any purposes beyond those outlined in this Privacy Policy. We take measures to ensure that any third-party service provider handling your data upholds the same standards of privacy and security that we adhere to. Additionally, we do not sell, rent, or share your personal information with third parties for marketing purposes.
We do not knowingly collect or solicit personal information from individuals under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to delete it.
Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and optimize our services. Cookies help us understand user preferences, improve website functionality, and provide personalized content. By using our website, you consent to the use of cookies as outlined in this Privacy Policy.
You have the option to manage cookie settings through your browser preferences, including disabling cookies if desired. However, disabling cookies may affect certain functionalities of our website. We ensure that any data collected through cookies is used solely for improving our services and is not shared with unauthorized third parties.
Depending on your location, you may have rights under CCPA or GDPR, including:
In the event of a data breach, we will notify affected users as required by HIPAA and applicable laws and take immediate steps to mitigate risks.
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after updates indicates your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us.
Atlantis RCM
Email: [email protected]
Phone: +1 (877) 778-3263