A Florida internal medicine clinic faced 300+ denied AWV claims due to coding and timing errors.
Atlantis RCM resolved 90% of the backlog and prevented recurring denials.
| Location | Florida |
|---|---|
| Practice Type | Internal Medicine Clinic |
| Challenge | A backlog of 300+ claims due to recurring denials for Annual Wellness Visits (AWVs), causing significant revenue leakage and administrative waste |
| Solution | Targeted claims audit, coding correction, and process implementation from Atlantis RCM |
| Results | Resolution of 90% of the backlog, elimination of recurring AWV denials, and establishment of preventative billing protocols |
An Internal Medicine Clinic contacted Atlantis RCM in early 2025, frustrated by a persistent and costly pattern of claim denials. The practice was burdened with a backlog of over 300 claims, primarily for Annual Wellness Visits (AWVs), which were consistently being rejected by payers.
The core issues were billing AWVs too soon after a previous visit and using incorrect diagnosis codes. This cycle of errors created a constant administrative drain, tying up staff and delaying revenue. The clinic lacked the specialized expertise to identify and correct the root cause of the denials.
The Atlantis RCM team specializing in primary care billing launched a targeted intervention to resolve the backlog and break the cycle of denials.
Here’s how we resolved it:
Our dual-focused approach not only cleaned up the past but also fortified the clinic's billing processes for the future, turning a reactive problem into a proactive solution.
Through the structured recovery project, the Internal Medicine Clinic achieved rapid and sustainable results:
The practice manager highlighted the dual value of recovery and prevention, affirming the partnership's strategic impact.
Today, the Internal Medicine Clinic enjoys a predictable revenue cycle with minimal AWV denials. They rely on Atlantis RCM as an essential partner for maintaining billing integrity, ensuring compliance, and protecting their financial well-being.
Our ongoing mission is to help primary care providers like this Internal Medicine Clinic eliminate recurring denials, maximize reimbursements, and secure a stable financial foundation through expert revenue cycle management.
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